PHARMA
METRIC
CATALOGUE
STRATEGY
DATA GOVERNANCE
As part of its growth strategy, the client expanded through multiple acquisitions, bringing together several business units with different cultures, processes, and analytical practices. While this accelerated growth, it also introduced complexity in how performance was measured and discussed across the organization. To support collaboration and data-driven decision-making at scale, the company needed a structured approach to align metrics and establish a shared analytical foundation.
#CHALLENGE
Aligning metrics across a fragmented organization
Each business unit had developed its own definitions, calculations, and interpretations of key performance indicators. This made it nearly impossible to combine data, compare performance, or build company-wide insights. Without alignment, dashboards and reports were rarely accepted by business teams, slowing decision-making and limiting the value of analytics. The core challenge was to establish a single source of truth for metrics that everyone could understand and trust.
#SOLUTION
A governed metric catalogue built with the business
Agoya partnered with stakeholders across the organization to align and formalize key metrics:
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Business intake sessions: Workshops with each business unit to capture existing definitions, usage, and expectations.
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Metric alignment and clarification: Metrics were harmonized and clearly defined, including calculation logic and business context.
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Centralized metric catalogue: A governed dictionary was created as a single reference point for all employees.
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Foundation for trusted insights: The catalogue became the basis for consistent reporting, dashboards, and analytics across teams.
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This collaborative, business-first approach ensured that the metric catalogue was not only technically sound, but also widely accepted and used.
#OUTCOME
Aligned teams and trusted insights
The metric catalogue delivered immediate and long-term value:
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Shared understanding across the organization: Employees now rely on a common language to discuss performance.
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Increased trust in analytics: Clear definitions improved adoption of dashboards and reports.
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Easier cross-team collaboration: Metrics can be combined and compared with confidence.
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Stronger data governance: The catalogue provides a scalable foundation for future analytics initiatives.
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By separating context from challenge, the client gained clarity, alignment, and trust, turning metrics into a true enabler of data-driven decision-making.